Support / Pagalba
A little helpwhen you need it
Having trouble with Kalbukas, or have an idea that would make learning Lithuanian better? Send us an email and we will help.
Email support
This is the best way to reach the small team behind Kalbukas.
Email uslabas@kalbukas.com
We respond within one business day.
Help us find the answer
When you write, it helps if you include:
- What you were trying to do and what happened instead
- Your device model, operating system, and Kalbukas app version
- A screenshot of the problem, if one would help explain it
Please never include your password in an email.
Quick answers
Kalbukas cannot hear me. What should I check?
Make sure microphone access is enabled for Kalbukas in your device settings. Check that nothing is covering the microphone, then try again somewhere quiet. Background voices, music, wind, and traffic can make recording less accurate.
Why is my transcription incorrect?
Try a quiet place, hold the device at a natural speaking distance, and speak one short Lithuanian phrase at a time. You do not need perfect pronunciation, but avoiding background noise and speaking clearly gives the transcription the best chance. You can retry the recording if it still looks wrong.
I cannot hear the Lithuanian audio.
Turn up your device's media volume and check whether sound is being sent to Bluetooth headphones or another speaker. If audio still does not play, close and reopen Kalbukas and check your internet connection.
My verification or password reset email has not arrived.
Allow a few minutes, check your spam or junk folder, and confirm that you entered the correct email address. Then use the resend option in Kalbukas. Use the newest link if more than one email arrives.
The app is stuck or says something went wrong.
Check that your internet connection is working, then close and reopen the app. Installing the latest Kalbukas update can also resolve older issues. If the problem continues, email us with the step that caused it.
How do I manage or cancel a subscription?
Open your account or subscription settings in Kalbukas. Subscriptions bought through Apple can also be managed in your Apple Account subscription settings. Cancelling stops future renewals; access normally continues until the end of the current paid period.
Can I suggest a feature or report a language issue?
Yes, please email us. For a language issue, include the Lithuanian phrase, what Kalbukas showed, and what you expected. Feedback from learners helps us decide what to improve next.